Q. John, how long have you worked for Glaston?
A. I have worked for Glaston for 30 years now.
Q. What job did you do when you first started?
A. I started as a Service Engineer, became Service Supervisor after a short time then eventually Service Manager. As the service department grew a new Service Coordinator was appointed from within the company to assist with the day to day running of the department. As I was becoming more involved in major contracts, special projects and capital sales it was obvious my role as Service Manager needed to change. We then took the decision to promote the Service Coordinator to Service Manager and recruit a new Service Administrator to Coordinator to assist in the service department. Five years ago I became General Manager so I concentrate on other aspects of the business.
Q. What are the major changes you have noticed over the years?
A. I think communications have been the biggest change in the company as nearly all our business communications are conducted by email, mobile phones or using the internet. We can now make contact with our engineers anytime during the day, sending information to their mobiles or contacting them if we need to send them to a breakdowns. We order parts on line from our principle suppliers, using the internet to look for information or log on to customer sites to check the status of equipment we maintain.
Q. What is the best thing about working at Glaston?
A. It’s a very close knit, easy going company and everyone gets on with one another. We also have a large variety of customers in all engineering sectors from food manufacturing to power stations making the job extremely enjoyable.
Q. Lastly, if you could have one super power what would it be?
A. Being able to “teleport” myself to see customers, rather than having to drive and suffer in the inevitable traffic hold ups or being stuck in traffic jams for hours.